Contact Us
If you have a question about our products or your order, the answer is likely already posted on our Frequently Asked Questions page. If you have a question please check our FAQ Page prior to contacting us by email.
We are available for your questions, concerns, or general comments. Please feel free to email us at any time or use the form to the left. I field contact forms and emails promptly Monday through Friday, 8:00 a.m. to 5:00 p.m., Pacific Time.
Best contact method: Send me an email
You can email me directly: support@botanikopet.com . I reply to all inquiries promptly. If you do not receive a response check your spam and junk mail folders.
If inquiring about an order you have placed please provide your order number in your email, if you do not know your order number please provide the pet name(s) and the mailing zip code we mailed your order to, this will allow me to find your order in my data base.
Emails we receive that have blank subject lines or that are not clearly related to pet tag business may be deleted without being opened. (This because such emails are assumed to be spam, junk mail or mail that may contain a virus.) Provided you make it clear in the subject line that your email is related to tag business I will read it and respond via reply to your inquiry within a few hours or less.
We would love to hear from you!
We appreciate any comments you have about our tags, our service, or our web site. We do get busy, though, so please read our FAQ for answers to common questions. If you don’t find the answer there, then email us.
We promise 24-hour mailing (Monday thru Friday). We send all orders via U.S. First Class Mail (same service one uses to pay a bill by mail). Most orders arrive in 3 to 5 business days*, but some do take longer. We do refill any order that fails to arrive within 12 business days free of charge. Please do not contact us prior to 12 business days from the day you placed your order. Prior to that, all we can tell you is what we already have told you, i.e., that your order has been mailed to the requested address…
* Business days do not include Sundays or Federal Holidays (Columbus Day, Memorial Day, President’s Day, Martin Luther King Day, etc.).
Company Name: RIHMAN LLC
Address: 131 W Michelle Dr,Phoenix, AZ 85023
TEL：9808088438
Email: support@botanikopet.com